Product Safety Recall | Important Safety Information

CUBE has issued a Product Safety Recall following the discovery of a potential issue with the aluminium threaded pedal insert on certain 2026 ACID Carbon Hybrid Crank Arms. During routine quality monitoring, CUBE identified that in rare cases the insert may detach from the crank arm. To ensure rider safety, CUBE is recalling specific e‑bike models fitted with these crank arms.

This recall applies to CUBE e‑bikes from the 2026 model year that were supplied with 2026 ACID Carbon Hybrid Crank Arms and purchased before 8 May 2026.

We understand that safety recalls can cause concern, and we want to reassure all riders that the issue will be resolved as quickly as possible.

All affected crank arms will be replaced free of charge. Wheelbase will act as the point of contact and will support customers through the entire process. Details of the affected components are listed below.

Crank arms included in this recall

• #30884 (left) / #30885 (right): 2026 ACID Carbon Hybrid Crank Arm (ISIS)
• All lengths: 160mm, 165mm, 170mm, 175mm

Current Information

Processing and replacement

Wheelbase will look after all aspects of checking and replacement in-store.

Affected crank arms will be replaced with the latest generation of aluminium (HPA) crank arms. The right crank arm comes with an integrated pin for easy chain care. As compensation for the permanent switch to aluminium cranks, cube are offering their premium lighting system.

You can choose from the following options:

• Option 1: Replacement with aluminium cranks with an integrated pin (permanent solution) + ACID E-Bike Front Light PRO-E 200 HB X-Connect (#93967) with a value of £149.95
• Option 2: Replacement with aluminium cranks with an integrated pin (temporary solution) + later replacement with new carbon cranks (estimated delivery in around 12 months)

The use of bikes affected by this recall must stop immediately and without exception until the crank arms have been replaced.

CUBE requires that all bikes affected by this recall are not used until the crank arms have been replaced. Continued use may increase the risk of the bond failing, which could lead to an accident and cause injury or damage.

For rider safety, every affected crank arm must be replaced. Wheelbase will coordinate the replacement on behalf of CUBE and will ensure that each customer is fully supported throughout the process.

If you have a bike that is affected by this product safety bulletin, please fill in the form below